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Customer services 63 Customer services -- 29 Management 23
Consumer satisfaction 18 Customer relations 18 Service industries -- 11
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Marketing 10 Customer satisfaction 5 Marketing -- 5
Consumer satisfaction -- 3 Delivery of goods -- 3 Evaluation 3
Hospitality industry -- 3 Marketing channels -- 3 Physical distribution of goods -- 3
Total quality management 3 Bank marketing 2 Banks and banking -- 2
Competition 2 Customer loyalty 2 Customer relations -- 2
Data processing 2 Internet marketing 2 Management -- 2
Quality control 2 Success in business 2 Training of 2
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Showing 1 - 20 of 90 for search: '"Customer services"', query time: 0.14s
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Best practices in customer service
Published 1999
Subjects: '; “...Customer services...”
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Customer service : building successful skills for the twenty-first century
by Lucas, Robert W
Published 2005
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The customer is king!
by Harris, R. Lee
Published 1991
Subjects: '; “...Customer services...”
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Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
by Bacal, Robert
Published 2005
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Customer service : skills & concepts for success
by Lucas, Robert W
Published 2002
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Positively outrageous service : how to delight and astound your customers and win them for life
by Gross, T. Scott
Published 2004
Subjects: '; “...Customer services...”
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Customer service : skills for success
by Lucas, Robert W
Published 2012
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Customer service in an instant : 60 ways to win customers and keep them coming back
by Bailey, Keith
Published 2008
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Customer service : skills for success
by Lucas, Robert W
Published 2012
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Customer service : a practical approach
by Harris, Elaine K
Published 2014
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Managing the guest experience in hospitality
by Ford, Robert C
Published 2000
Subjects: '; “...Hospitality industry -- Customer services...”
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Outrageous! : unforgettable service...guilt-free selling
by Gross, T. Scott
Published 1998
Subjects: '; “...Customer services...”
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When customers talk : ...turn what they tell you into sales
by Gross, T. Scott
Published 2005
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How to profitably delight your customers
by Mather, Hal
Published 1999
Subjects: '; “...Customer services -- Management...”
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Customer care : how to create an effective customer focus
by Cook, Sarah
Published 2000
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101 ways to improve customer service : training, tools, tips, and techniques
by Ukens, Lorraine L
Published 2007
Subjects: '; “...Customer services...”
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The opt-out effect : marketing strategies that empower consumers and win customer-driven brand loyalty
by Smith, Gerald E
Subjects: '; “...Customer services...”
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Customer service marketing : managing the customer experience
by Torres, Edwin N.
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Successful service operations management
by Metters, Richard
Published 2003
Subjects: '; “...Customer services -- Management -- Case studies...”
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Relationship between customer trust and brand performance on UNISEL student in Bestari Jaya campus
by Muhd Norfiedauszee Tarmizi
Published 2009
Subjects: '; “...Customer services...”
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Library
68 Shah Alam 22 Bestari Jaya
Collection
67 Book 22 Serials 1 Miscellaneous
Item Category
59 OPEN SHELF 20 PROJECT REPORT COLLECTION 8 EBOOK 3 THESIS 1 MALAYSIANA 1 PRACTICAL TRAINING REPORT
Faculty
65 Business & Accountancy, Faculty 10 Communication, Visual Art & Computing, Faculty 3 Education & Social Sciences, Faculty 2 Selangor Business School 1 Centre for Graduate Studies
Program
5 Marketing, Degree 3 Business Management, Degree 2 Business Administration, Master 2 Business Management, Diploma 2 Industrial Psychology, Degree 2 Library Science, Diploma more ... 1 Administration Management, Diploma 1 Communication (Corporate Communication), Degree 1 Finance, Degree 1 Human Resource Management, Degree 1 Information Technology (Supply Chain Management), Degree 1 Information Technology, Degree 1 Psychology, Diploma less ...
Call Number
79 H - Social Science 3 Q - Science 3 T - Technology 3 Z - Library Science 1 G - Geography, Anthropology, Recreation 1 K - Law
Author
4 Lucas, Robert W 4 Zeithaml, Valarie A 3 Gross, T. Scott 2 Chopra, Sunil 2 Hafizal Haji Ayub 2 Kaufman, Ron more ... 2 Lovelock, Christopher 1 Abdul Majid Nabi Baksh 1 Abdullah Imran Izhar Roslan 1 Acuff, Jerry 1 Bacal, Robert 1 Bailey, Keith 1 Barlow, Janelle 1 Cook, Sarah 1 Cusack, Michael 1 Cutting, Donna 1 Darlveen Singh Teja Singh 1 De Bonis, J. Nicholas 1 Dhalila Sulaiman 1 Doane, Darryl S 1 Emma Noorhida Ibrahim 1 Faridah Ani Abd Aziz 1 Ford, Robert C 1 Gackle, Merlin 1 Gitomer, Jeffrey 1 Griffiths, David N 1 Gronroos, Christian 1 Gustafsson, Anders 1 Harris, Elaine K 1 Harris, R. Lee less ...
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