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Telephone etiquette Telephone in business 2 English language 1

English language -- 1 Spoken English 1 Telephone in business -- 1

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The telephone and time management : making it a tool and not a tyrant

by Scott, Dru
Published 1988

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The power of the phone : tested techniques to cut costs, save time and boost sales

by Cochrane, Pat
Published 1993

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Basic telephone training : a basic course in telephone language and skills

by Watson-Delestree, Anne
Published 1992