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Library administration -- Total quality management -- 2 Customer services -- 1

Employee participation 1 Information services -- 1 Leadership 1

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The quality library : a guide to staff-driven improvement, better efficiency and happier customers

by Laughlin, Sara
Published 2009

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Winning with library leadership : enhancing services through connection, contribution, & collaboration

by Olson, Christi A
Published 2004

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Strategic management for today's libraries

by Mason, Marilyn Gell
Published 2010

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Practical strategies for library managers

by Giesecke, Joan
Published 2001

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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers

by Laughlin, Sara
Published 2008

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Library and information center management

by Stueart, Robert D
Published 2007