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Electronic reference services (Libraries) Computer network resources 1 Electronic reference services (Libraries) -- 1

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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments

by Kovacs, Diane K
Published 2007

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Virtual reference best practices : tailoring services to your library

by Kern, M. Kathleen
Published 2009

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Reference and information services in the 21st century : an introduction

by Cassell, Kay Ann
Published 2006

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Virtual reference service : from competencies to assessment

Published 2008

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Using the internet as a reference tool : a how-to-do-it manual for libraries

by Sauers, Michael P
Published 2001