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Customer services -- Management 21 Consumer satisfaction 5

Service industries -- 5 Customer relations 4 Marketing -- 4

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Study on customer satisfaction level on the facilities provided by Tesco hypermarket

by Mohd Harun Kadri
Published 2005

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Customer perception towards counter service : a case of Kuala Selangor District Office (KSDO)

by Hafizal Haji Ayub
Published 2005

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The level of customers satisfaction toward quality and services of KFC product at KFC branch in Tampin square, Tampin Negeri Sembilan

by Siti Ratina Mohd Sharif
Published 2007

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The customer satisfaction (students UNiSEL) towards the quality of public transportation services at UNiSEL

by Dhalila Sulaiman
Published 2007

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Research on the reaction of students in UNISEL towards the taxi services offered in Bestari Jaya Campus

by Darlveen Singh Teja Singh
Published 2007

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Design and management of service processes

by Ramaswamy, Rohit
Published 1996

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Successful service operations management

by Metters, Richard
Published 2003

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Online customer care : applying today's technology to achieve world-class customer interaction

by Cusack, Michael
Published 1998

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The level of quality and customer satisfaction from customer perspective : case study in Keretapi Tanah Melayu Berhad - Komuter (KTM - Komuter)

by Siti Halijah Nordin
Published 2005

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A study on student satisfaction towards Unisel facilities at the Bestari Jaya campus

by Husnulhotimah Misran
Published 2005

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The success of first world hotel, Genting Highlands-city of entertainment on customer satisfaction

by Ho, Mey Yin
Published 2004

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Linking quality improvement with patient satisfaction : a study of Darul Ehsan Medical Centre, Section 9, Shah Alam

by Haslina Jusoh
Published 2008

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Customer relationship management : creating competitive advantage through win-win relationship strategies

by Storbacka, Kaj
Published 2001

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Services marketing : people, technology, strategy

by Lovelock, Christopher
Published 2007

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How to profitably delight your customers

by Mather, Hal
Published 1999

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Value-based marketing for bottom-line success : 5 steps to creating customer value

by De Bonis, J. Nicholas
Published 2003

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Competing in a service economy : how to create a competitive advantage through service development innovation

by Gustafsson, Anders
Published 2003

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Supply chain management : strategy, planning, and operation

Published 2007

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Services marketing : an Asia-Pacific and Australian perspective

by Lovelock, Christopher
Published 2007

Measure what matters : online tools for understanding customers, social media, engagement, and key relationships

by Paine, Katie Delahaye
Published 2011