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Customer services Consumer satisfaction 14 Customer relations 14

Marketing 8 Service industries -- 7 Customer satisfaction 3

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Management in a quality environment

by Griffiths, David N
Published 1994

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Success at the enquiry desk : successful enquiry answering - every time

by Owen, Tim Buckley
Published 2006

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Bankers as brokers : the complete guide to selling mutual funds, annuities, and other fee-based investment products

by Gackle, Merlin
Published 1994

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The effect of services at Bata (M) Sdn. Bhd. to the satisfaction of their customer

by Siti Nazirah Lizan
Published 2005

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Services marketing : integrating customer focus across the firm

by Zeithaml, Valarie A
Published 2000

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Managing the guest experience in hospitality

by Ford, Robert C
Published 2000

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Best practices in customer service

Published 1999

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Outrageous! : unforgettable service...guilt-free selling

by Gross, T. Scott
Published 1998

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Customer service : building successful skills for the twenty-first century

by Lucas, Robert W
Published 2005

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The relationship edge in business : connecting with customers and colleagues when it counts

by Acuff, Jerry
Published 2004

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Branded customer service : the new competitive edge

by Barlow, Janelle
Published 2004

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An exploratory study : recommendation to enhance Universiti Industri Selangor (UNISEL)

by Nadiatul Nafisah Amran
Published 2005

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Kajian ke atas kualiti perkhidmatan pelanggan di Maybank, seksyen 14, Shah Alam

by Norazlinda Yacob
Published 2005

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The key success factor of organization in fulfilling customer satisfaction : a study on Giant hypermarket Shah Alam

by Noor Syahirah Musa
Published 2006

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Kajian mengenai tahap kepuasan pelanggan Telekom Malaysia di Shah Alam

by Mazliza Basiran
Published 2005

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Kajian mengenai tahap kepuasan pelanggan terhadap kemudahan di Lebuh Raya Tol Utara Selatan (PLUS Malaysia)

by Faridah Ani Abd Aziz
Published 2005

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The effectiveness of the service quality at Amanah Saham Nasional Berhad customer service counter

by Syarina Marey
Published 2005

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Customer perspection towards counter service : a case of Kuala Selangor District Office (KSDO)

by Hafizal Haji Ayub
Published 2005

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"Malaysia Airline System (MAS) - a study of efficiency of ticketing and check-in counters at KL Central and MAS ticket office, Jalan Sultan Ismail"

by Nur Liyana Mohd Taib
Published 2005

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Customer satisfaction toward quality and services on Petronas Station at Ijok, Kuala Selangor

by Emma Noorhida Ibrahim
Published 2007

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