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The handbook of key customer relationship management : the definitive guide to winning, managing and developing key account business

by Burnett, Ken
Published 2001

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The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability

Published 2003

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English for customer care

by Richey, Rosemary
Published 2007

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Compiere ERP & CRM

by Ujager Sher Mahal Shah Mahal Rabinder
Published 2005

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Customer relationship management : the bottom line to optimizing your ROI

by Anton, Jon, Dr
Published 2002

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Customer relationship management : making hard decisions with soft numbers

by Anton, Jon
Published 1996

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Customer relationship management : a strategic imperative in the world of e-business

Published 2000

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Customer relation management (CRM) and the effectiveness at Telekom Malaysia

by Maniarasu Vairavan
Published 2006

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Customer relationship management : creating competitive advantage through win-win relationship strategies

by Storbacka, Kaj
Published 2001

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Customer retention through quality leadership : the Baxter approach

by Fliehman, Deborah G
Published 1994

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Why CRM doesn't work : how to win by letting customers manage the relationship

by Newell, Frederick
Published 2003

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The customer marketing method : how to implement and profit from customer relationship management

by Curry, Jay
Published 2000

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The CRM handbook : a business guide to customer relationship management

by Dyche, Jill
Published 2002

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Managing customer relationships : a strategic framework

by Peppers, Don
Published 2004

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Principles of customer relationship management

by Baran, Roger Joseph, Dr
Published 2008

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Managing customers for profit : strategies to increase profits and build loyalty

by Kumar, V
Published 2008

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Managing customers profitably

by Ryals, Lynette
Published 2008

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Master data management and customer data integration for a global enterprise

by Berson, Alex
Published 2007

CRM at the speed off light : social CRM strategies, tools, and techniques for engaging your customers

by Greenberg, Paul
Published 2010

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Implementation FTrack CRM for Business Information Technology (M) Sdn. Bhd.

by Zanariah Drahman
Published 2008