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Consumer satisfaction -- Evaluation 4 Customer services -- 3

Management 3 Case studies -- 2 Customer relations 2

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Study on customer satisfaction level on the facilities provided by Tesco hypermarket

by Mohd Harun Kadri
Published 2005

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The level of quality and customer satisfaction from customer perspective : case study in Keretapi Tanah Melayu Berhad - Komuter (KTM - Komuter)

by Siti Halijah Nordin
Published 2005

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The success of first world hotel, Genting Highlands-city of entertainment on customer satisfaction

by Ho, Mey Yin
Published 2004

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Customer retention through quality leadership : the Baxter approach

by Fliehman, Deborah G
Published 1994

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Customer once, client forever : 12 tools for building lifetime business relationships

by Buckingham, Richard
Published 2001

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Modern analysis of customer surveys : with applications using R

Published 2012