Cover Image

QR Code

Implementing digital reference services : setting standards and making it real

Other Authors:	Virtual Reference Desk Conference, Lankes, R. David
Subjects:	Electronic reference services (Libraries) -- > Management -- > United States Electronic reference services (Libraries) -- > United States Electronic reference services (Libraries) -- > Evaluation -- > United States

Similar Items

Virtual reference service : from competencies to assessment
Published: (2008)

Rethinking reference : the reference librarian's practical guide for surviving constant change
by: Thomsen, Elizabeth
Published: (1999)

Assessing services quality : satisfying the expectations of library customers
by: Hernon, Peter
Published: (2009)

Librarians on the internet : impact of reference services
Published: (1994)

Virtual reference best practices : tailoring services to your library
by: Kern, M. Kathleen
Published: (2009)

The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments
by: Kovacs, Diane K
Published: (2007)

Virtual reference training : the complete guide to providing anytime, anywhere answers
by: Hirko, Buff
Published: (2004)

Reference and information services in the 21st century : an introduction
by: Cassell, Kay Ann
Published: (2006)

Introduction to library public services
by: Evans, G. Edward
Published: (1999)

Readers' advisory service in the public library
by: Saricks, Joyce G
Published: (2005)

Using the internet as a reference tool : a how-to-do-it manual for libraries
by: Sauers, Michael P
Published: (2001)

The readers' advisory guide to nonfiction
by: Wyatt, Neal
Published: (2007)

Crisis in employment : a librarian's guide to helping job seekers
by: Jerrard, Jane
Published: (2009)

Small business and the public library : strategies for a successful partnership
by: Weiss, Luise
Published: (2011)

Boomers and beyond : reconsidering the role of libraries
Published: (2010)

Reference and information services : an introduction
Published: (2001)

The readers' advisory guide to genre fiction
by: Saricks, Joyce G
Published: (2001)

The readers' advisory guide to genre fiction
by: Saricks, Joyce G
Published: (2009)

The mystery readers' advisory : the librarian's clues to murder and mayhem
by: Charles, John
Published: (2002)

The horror readers' advisory : the librarian's guide to vampires, killer tomatoes, and haunted houses
by: Spratford, Becky Siegel
Published: (2004)

The librarian as information consultant : transforming reference for the Information Age
by: Murphy, Sarah Anne
Published: (2011)

Serving teens through readers' advisory
by: Booth, Heather
Published: (2007)

Introduction to reference work
by: Katz, William A
Published: (2002)

The short story readers' advisory : a guide to the best
by: Hooper, Brad
Published: (2000)

Serials reference work
by: Puccio, Joseph A
Published: (1989)

From outreach to equity : innovative models of library policy and practice
Published: (2004)

Librarians as community partners : an outreach handbook
Published: (2010)

Intellectual freedom manual
Published: (2006)

How libraries and librarians help : a guide to identifying user-centered outcomes
by: Durrance, Joan C
Published: (2005)

The evaluation and measurement of library services
by: Matthews, Joseph R
Published: (2007)

Information literacy and information skills instruction : applying research to practice in the school library media center
by: Thomas, Nancy Pickering
Published: (2004)

Working with faculty to design undergraduate information literacy programs : a how-to-do-it manual for librarians
by: Young, Rosemary
Published: (1999)

Collaboarative library research projects : inquiry that stimulates the senses
by: Volkman, John D
Published: (2008)

Success at the enquiry desk : successful enquiry answering - every time
by: Owen, Tim Buckley
Published: (2006)

Bienvenidos! : Welcome! : a handy resource guide for marketing your library to Latinos
by: Byrd, Susannah Mississippi
Published: (2005)

Reflective teaching, effective learning : instructional literacy for library educators
by: Booth, Char
Published: (2011)

Library and information center management
by: Stueart, Robert D
Published: (2007)

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
by: Laughlin, Sara
Published: (2008)

Best practices in access services
Published: (2008)

Planning and implementing technical services workstations
Published: (2010)