LEADER 01090cam a2200241 7i4500
001 0000078363
005 20230626090000.0
020 |a 9781555704506 (paperback)  
090 0 0 |a Z711.45   |b .V76 2003 
111 2 |a Virtual Reference Desk Conference   |c Orlando, Florida   |d 2001   |n 3rd 
245 1 0 |a Implementing digital reference services :   |b setting standards and making it real   |c edited by R. David Lankes [and three others]. 
264 |a New York:   |b Neal-Schuman Publishers,   |c 2003. 
300 |a xv, 232 pages;   |c 28 cm. 
336 |a text  |2 rdacontent 
337 |a unmediated  |2 rdamedia 
338 |a volume  |2 rdacarrier 
650 0 |a Electronic reference services (Libraries) --   |x Management --   |z United States  
650 0 |a Electronic reference services (Libraries) --   |z United States  
650 0 |a Electronic reference services (Libraries) --   |x Evaluation --   |z United States  
700 1 |a Lankes, R. David  
997 |a Communication, Visual Art & Computing, Faculty  |b Communication, Department 
998 |a Library Science, Degree 
999 |a 0000070521  |b BOK  |c OPEN SHELF  |e 2nd Floor, Bestari Jaya