Customer service marketing : managing the customer experience
| Main Author: | Torres, Edwin N. |
|---|---|
| Other Authors: | Zhang, Tingting |
| Subjects: | |
| Online Access: |
http://library.unisel.edu.my/web/guest/mylibrary |
| Physical Description: |
1 online resource (ix, 277 pages): text file, PDF. |
|---|---|
| ISBN: |
9780429263965 (electronic book) |