Cover Image

QR Code

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships

Main Author:	Lafreniere, Daniel
Subjects:	Consumer satisfaction Customer relations Electronic books
Online Access:	http://library.unisel.edu.my/web/guest/mylibrary

Similar Items

The celebrity experience : insider secrets to delivering red carpet customer service
by: Cutting, Donna
Published: (2008)

Profitable customers : how to identify, develop and retain them
by: Wilson, Charles
Published: (1998)

Strategic customer care : an evolutionary approach to increasing customer value and profitability
by: Brown, Stanley A
Published: (1999)

Customer service marketing : managing the customer experience
by: Torres, Edwin N.

Customer care : how to create an effective customer focus
by: Cook, Sarah
Published: (2000)

Answering the ultimate question : how Net Promoter can transform your business
by: Brooks, Laura L
Published: (2009)

Building customer loyalty
by: Linton, Ian
Published: (1993)

Pengurusan khidmat pelanggan : petua & teknik
by: Rahmat Ismail
Published: (2001)

The customering method : from CX dogma to customer science
by: Spinley, Aarron

The impact of customer relationship management system in delivering quality service : focusing on customer satisfaction in the hotel industry
by: Sharliza Nardianty Amit
Published: (2005)

The satisfaction of change : how knowledge and innovation overcome loyalty in decision-making processes
by: Del Giudice, Manlio

Up your service! : insights : true stories of winners and losers in the quest for superior service
by: Kaufman, Ron
Published: (2002)

Research on the customer satisfaction towards services provided by Majlis Bandaraya Shah Alam (MBSA) focusing on the main Stadium of Shah Alam Sports Complex
by: Muhammad Fairuz Bukari
Published: (2007)

The market driven organization : understanding, attracting, and keeping valuable customers
by: Day, George S
Published: (1999)

Business process mapping : improving customer satisfaction
by: Jacka, J. Mike
Published: (2002)

The customer satisfaction towards TM Net Hotspot at Petronas oil pump Seksyen 7 Shah Alam Selangor Darul Ehsan
by: Nurul Aziah Abdul Razak
Published: (2005)

Tahap kepuasan pelanggan terhadap perkhidmatan di Koperasi Perwaja
by: Nawal Mohd Abd Rashid
Published: (2005)

Human sigma : managing the employee-customer encounter
by: Fleming, John Howland
Published: (2007)

The customer marketing method : how to implement and profit from customer relationship management
by: Curry, Jay
Published: (2000)

The effect of services at Bata (M) Sdn. Bhd. to the satisfaction of their customer
by: Siti Nazirah Lizan
Published: (2005)

Tip menawan hati pelanggan
by: Zainuddin Zakaria
Published: (2008)

How to wow : 68 effortless ways to make every customer experience amazing
by: Swinscoe, Adrian

Knock your socks off selling
by: Gitomer, Jeffrey
Published: (1999)

Pelanggan setia
by: Md. Ali Berahim
Published: (2010)

A study on student satisfaction towards UNISEL facilities at the Bestari Jaya Campus
by: Husnulhotimah Misran
Published: (2005)

Kepuasan pengguna terhadap telur Omega Plus di Shah Alam
by: Zalmiah Abd Ghafar
Published: (2004)

Study on customer satisfaction level on the facilities provided by Tesco hypermarket
by: Mohd Harun Kadri
Published: (2005)

The level of quality and customer satisfaction from customer perspective : case study in Keretapi Tanah Melayu Berhad - Komuter (KTM - Komuter)
by: Siti Halijah Nordin
Published: (2005)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
by: Price, Bill
Published: (2008)

Kajian ke atas kualiti perkhidmatan pelanggan di Maybank, seksyen 14, Shah Alam
by: Norazlinda Yacob
Published: (2005)

The key success factor of organization in fulfilling customer satisfaction : a study on Giant hypermarket Shah Alam
by: Noor Syahirah Musa
Published: (2006)

When customers talk : ...turn what they tell you into sales
by: Gross, T. Scott
Published: (2005)

The new market leaders : who's winning and how in the battle for customers
by: Wiersema, Fred
Published: (2001)

Kajian mengenai tahap kepuasan pelanggan Telekom Malaysia di Shah Alam
by: Mazliza Basiran
Published: (2005)

Kajian mengenai tahap kepuasan pelanggan terhadap kemudahan di Lebuh Raya Tol Utara Selatan (PLUS Malaysia)
by: Faridah Ani Abd Aziz
Published: (2005)

Customer satisfaction toward quality and services on Petronas Station at Ijok, Kuala Selangor
by: Emma Noorhida Ibrahim
Published: (2007)

Value-based marketing for bottom-line success : 5 steps to creating customer value
by: De Bonis, J. Nicholas
Published: (2003)

Customer knowledge management : people, processes, and technology
by: Al-Shammari, Minwir
Published: (2009)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications
by: Lowenstein, Michael W

Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers
by: Foss, Bryan
Published: (2001)