Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships
| Main Author: | Lafreniere, Daniel |
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| Subjects: | |
| Online Access: |
http://library.unisel.edu.my/web/guest/mylibrary |
| Physical Description: |
1 online resource (xvii, 93 pages): text fiel, PDF. |
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| ISBN: |
9780429328091 (electronic book) |