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| LEADER |
00995cam a2200265 7i4500 |
| 001 |
0000064769 |
| 005 |
20211217090000.0 |
| 020 |
|
|
|a 9781786390691 (electronic book)
|
| 090 |
0 |
0 |
|a G155.A1
|b S52 2017
|
| 245 |
0 |
0 |
|a Service failures and recovery in tourism hospitality :
|b a practical manual
|c edited by Erdogan Koc.
|
| 264 |
|
|
|a Oxfordshire, UK:
|b CABI,
|c 2017.
|
| 300 |
|
|
|a 1 online resource (viii, 236 pages):
|b illustrations, text file, PDF.
|
| 336 |
|
|
|a text
|2 rdacontent
|
| 337 |
|
|
|a computer
|2 rdamedia
|
| 338 |
|
|
|a online resource
|2 rdacarrier
|
| 650 |
|
0 |
|a Customer services --
|z Management
|
| 650 |
|
0 |
|a Tourism --
|x Management
|
| 650 |
|
0 |
|a Consumer satisfaction
|
| 650 |
|
0 |
|a Hospitality industry --
|x Management
|
| 655 |
|
0 |
|a Electronic books
|
| 700 |
1 |
|
|a Koc, Erdogan
|
| 856 |
4 |
2 |
|u http://library.unisel.edu.my/web/guest/mylibrary
|
| 997 |
|
|
|a Business & Accountancy, Faculty
|
| 998 |
|
|
|a Business Management, Degree
|
| 999 |
|
|
|a EBO0009164
|b EBOOK
|c EBOOK
|e Electronic resources
|
