Description: Service failures and recovery in tourism hospitality :

Other Authors:	Koc, Erdogan
Subjects:	Customer services -- > Management Tourism -- > Management Consumer satisfaction Hospitality industry -- > Management Electronic books
Online Access:	http://library.unisel.edu.my/web/guest/mylibrary

Physical Description:	1 online resource (viii, 236 pages): illustrations, text file, PDF.
ISBN:	9781786390691 (electronic book)