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| LEADER |
00956cam a2200265 7i4500 |
| 001 |
0000064532 |
| 005 |
20211213090000.0 |
| 020 |
|
|
|a 9781631571039 (electronic book)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .M34 2015
|
| 100 |
1 |
|
|a Magnini, Vincent P
|
| 245 |
1 |
0 |
|a Surprise! :
|b the secret to customer loyalty in the service sector
|c Vincent P. Magnini.
|
| 264 |
|
|
|a New York, NY:
|b Business Expert Press,
|c 2015.
|
| 300 |
|
|
|a 1 online resource (122 pages):
|b text file, PDF.
|
| 336 |
|
|
|a text
|2 rdacontent
|
| 337 |
|
|
|a computer
|2 rdamedia
|
| 338 |
|
|
|a online resource
|2 rdacarrier
|
| 490 |
0 |
|
|a Marketing strategy collection
|
| 650 |
|
0 |
|a Customer relations
|
| 650 |
|
0 |
|a Service industries --
|x Customer services
|
| 650 |
|
0 |
|a Surprise
|
| 655 |
|
0 |
|a Electronic books
|
| 856 |
4 |
2 |
|u http://library.unisel.edu.my/web/guest/mylibrary
|
| 997 |
|
|
|a Business & Accountancy, Faculty
|
| 998 |
|
|
|a Marketing, Degree
|
| 999 |
|
|
|a EBO0009028
|b EBOOK
|c EBOOK
|e Electronic resources
|
