Service management : the new paradigm in retailing

Other Authors: Kandampully, Jay
Subjects:
Online Access: http://library.unisel.edu.my/web/guest/mylibrary
LEADER 00902cam a2200253 7i4500
001 0000064146
005 20211202090000.0
020 |a 9781461415541 (electronic book)  
090 0 0 |a HF5429   |b .S49 2012 
245 0 0 |a Service management :   |b the new paradigm in retailing   |c Jay Kandampully, editor. 
264 |a New York:   |b Springer,   |c 2012. 
300 |a 1 online resource (xxxii, 315 pages):   |b text file, PDF. 
336 |a text  |2 rdacontent 
337 |a computer  |2 rdamedia 
338 |a online resource  |2 rdacarrier 
650 0 |a Customer services  
650 0 |a Retail trade --   |x Management  
655 0 |a Electronic books 
700 1 |a Kandampully, Jay  
856 4 2 |u http://library.unisel.edu.my/web/guest/mylibrary 
997 |a Business & Accountancy, Faculty 
998 |a Business Management, Diploma 
998 |a Business Management, Degree 
999 |a EBO0008677  |b EBOOK  |c EBOOK  |e Electronic resources