Strategic customer management : integrating relationship marketing and CRM

Main Author: Payne, Andrian
Other Authors: Frow, Pennie
Subjects:
Online Access: http://library.unisel.edu.my/web/guest/mylibrary
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001 0000061832
005 20210909090000.0
020 |a 9781107014961 (electronic book)  
090 0 0 |a HF5415.5   |b .P43 2013 
100 1 |a Payne, Andrian  
245 1 0 |a Strategic customer management :   |b integrating relationship marketing and CRM   |c Adrian Payne, Pennie Frow. 
264 |a Cambridge:   |b Cambridge University Press,   |c 2013. 
300 |a 1 online resource (529 pages):   |b illustrations, text file, PDF. 
336 |a text  |2 rdacontent 
337 |a computer  |2 rdamedia 
338 |a online resource  |2 rdacarrier 
650 0 |a Customer relations --   |x Management  
655 0 |a Electronic books 
700 1 |a Frow, Pennie  
856 4 2 |u http://library.unisel.edu.my/web/guest/mylibrary 
997 |a Business & Accountancy, Faculty 
998 |a Business Management, Degree 
999 |a EBO0006891  |b EBOOK  |c EBOOK  |e Electronic resources