Cover Image

QR Code

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Other Authors:	Stickdorn, Marc
Subjects:	Service industries -- > Management Electronic books
Online Access:	http://library.unisel.edu.my/web/guest/mylibrary

Similar Items

The handbook of innovation and services : a multi-disciplinary perspective
Published: (2010)

The management of service operations
by: Wright, J. Nevan
Published: (2004)

Service management : operations, strategy, and information technology
by: Fitzsimmons, James A
Published: (2000)

Service management : operations, strategy and information technology
by: Fitzsimmons, James A
Published: (1994)

Service management : operation, strategy, and information technology
by: Fitzsimmons, James A
Published: (2001)

Service management : operations, strategy, information technology
by: Fitzsimmons, James A
Published: (2008)

Marketing a service for profit : a practical guide to key service marketing concepts
by: Clarke, Greg
Published: (2000)

Service systems engineering and management
by: Ravindran, A. Ravi

Service management and marketing : customer management in service competition
by: Gronroos, Christian
Published: (2007)

Services marketing : integrating customer focus across the firm
by: Zeithaml, Valarie A
Published: (2006)

The power of standards : hybrid authority and the globalisation of services
by: Graz, Jean-Christophe
Published: (2019)

Services marketing : integrating customer focus across the firm
by: Zeithaml, Valarie A
Published: (2000)

Services marketing : integrating customer focus across the firm
by: Zeithaml, Valarie A
Published: (2009)

Services marketing : integrating customer focus across the firm
by: Zeithaml, Valarie A

Essentials of services marketing
by: Lovelock, Christopher
Published: (2009)

Marketing your services : for people who hate to sell
by: Crandall, Rick
Published: (2003)

Essentials of services marketing : concepts, strategies & cases
by: Hoffman, K. Douglas
Published: (2002)

Services marketing : texts and cases
by: Nargundkar, Rajendra

Services marketing : concepts, strategies & cases
by: Hoffman, K. Douglas
Published: (2006)

The profile of the services sector in Malaysia : executive summary.
Published: (2004)

Essentials of services marketing
by: Wirtz, Jochen

Services marketing : text and cases
by: Verma, Harsh V

Services management and marketing : studies in Malaysia

Information brokering : a how-to-do-it manual
by: Mason, Florence M
Published: (1998)

Competing in a service economy : how to create a competitive advantage through service development innovation
by: Gustafsson, Anders
Published: (2003)

Managing quality in the service sector
by: Asher, Mike
Published: (1996)

Global positioning for financial services
by: Johnson, Hazel J
Published: (2000)

Design and management of service processes
by: Ramaswamy, Rohit
Published: (1996)

Creating a successful e-information service
by: Pantry, Sheila
Published: (2002)

Online customer care : applying today's technology to achieve world-class customer interaction
by: Cusack, Michael
Published: (1998)

Design management : managing design strategy, process and implementation
by: Best, Kathryn
Published: (2006)

Profil Perkhidmatan Awam Malaysia : amalan-amalan baik semasa dan perkembangan baru dalam pengurusan perkhidmatan awam = A profile of the public service of Malaysia : amalan-amalan baik semasa dan perkembangan baru dalam pengurusan perkhidmatan awam = A profile of the public service of Malaysia : current good practices and new developments in public service management.
Published: (2004)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
by: Price, Bill
Published: (2008)

Health systems thinking : a primer
by: Johnson, James A

Managing the challenges in human service organizations : a casebook
by: Austin, Michael J
Published: (2009)

Data strategy : how to profit from a world of big data, analytics and artificial intelligence
by: Marr, Bernard

Service failures and recovery in tourism hospitality : a practical manual

Principles of services marketing
by: Palmer, Adrian
Published: (2005)

Principles of services marketing
by: Palmer, Adrian
Published: (2001)

Principles of service marketing and management
by: Lovelock, Christopher
Published: (2002)