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| LEADER |
00611cam a2200181 7i4500 |
| 001 |
0000053107 |
| 005 |
20191104090000.0 |
| 020 |
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|a 9810459394 (pbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .K37 2002
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| 100 |
1 |
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|a Kaufman, Ron
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| 245 |
1 |
0 |
|a Up your service! :
|b insights : true stories of winners and losers in the quest for superior service
|c Ron Kaufman.
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| 260 |
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|a Singapore:
|b Ron Kaufman,
|c 2002.
|
| 300 |
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|a xix, 247 p.
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Customer services
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| 650 |
0 |
0 |
|a Interpersonal relations
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| 999 |
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|a 0000067751
|b BOK
|c OPEN SHELF
|e 1st Floor, Bestari Jaya
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