APA Citation

Futrell, C. M. (2011). ABC's of relationship selling through service (11th ed.). New York: McGraw-Hill.

Chicago Style Citation

Futrell, Charles M. ABC's of Relationship Selling Through Service. 11th ed. New York: McGraw-Hill, 2011.

MLA Citation

Futrell, Charles M. ABC's of Relationship Selling Through Service. 11th ed. New York: McGraw-Hill, 2011.

Warning: These citations may not always be 100% accurate.