The customer revolution : how to thrive when customers are in control

Main Author: Seybold, Patricia B
Other Authors: Lewis, Jeffrey M, Marshak, Ronnie T
Published: New York: Crown Business, 2001.
Subjects:
LEADER 00900cam a2200229 7i4500
001 0000049129
005 20170218090000.0
020 |a 9780609607725 (hbk.)  
020 |a 0609607723 (hbk.)  
090 0 0 |a HD70.U5   |b S49 2001 
100 1 |a Seybold, Patricia B  
245 1 4 |a The customer revolution :   |b how to thrive when customers are in control   |c Patricia B. Seybold ; with Ronnie T. Marshak and Jeffrey M. Lewis. 
260 |a New York:   |b Crown Business,   |c 2001. 
300 |a xvii, 395 p.:   |b ill.;   |c 24 cm. 
650 0 0 |a Consumers --   |z United States  
650 0 0 |a Industrial management --   |z United States  
650 0 0 |a Technological innovations --   |x Management --   |z United States  
650 0 0 |a Product management --   |z United States  
700 1 |a Lewis, Jeffrey M  
700 1 |a Marshak, Ronnie T  
997 |a Business & Accountancy, Faculty 
999 |a 0000058063  |b BOK  |c OPEN SHELF  |e 1st Floor, Shah Alam