Benchmarking staff performance : how staff departments can enhance their value to the customer
| Main Author: | Fitz-enz, Jac |
|---|---|
| Published: |
San Fracisco:
Jossey-Bass Publisher,
1993.
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| Subjects: |
| Item Description: |
Gift: Zainol Ahmad Resource Center |
|---|---|
| Physical Description: |
218 p. |
| ISBN: |
9781555425739 (hbk.) 1555425739 |