Customer relationship management : concepts and tools
| Main Author: | Buttle, Francis |
|---|---|
| Published: |
Amsterdam:
Elsevier/Butterworth-Heinemann,
2004.
|
| Subjects: |
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| 090 | 0 | 0 | |a HF5415.5 |b .B87 2004 |
| 100 | 1 | |a Buttle, Francis | |
| 245 | 1 | 0 | |a Customer relationship management : |b concepts and tools |c Francis Buttle. |
| 260 | |a Amsterdam: |b Elsevier/Butterworth-Heinemann, |c 2004. | ||
| 300 | |a xviii, 359 p.: |b ill. col.; |c 25 cm. | ||
| 650 | 0 | 0 | |a Customer relations -- |x Management |
| 999 | |a 0000029872 |b BOK |c OPEN SHELF |e 1st Floor, Shah Alam | ||