APA Citation

Buttle, F. (2004). Customer relationship management: Concepts and tools. Amsterdam: Elsevier/Butterworth-Heinemann.

Chicago Style Citation

Buttle, Francis. Customer Relationship Management: Concepts and Tools. Amsterdam: Elsevier/Butterworth-Heinemann, 2004.

MLA Citation

Buttle, Francis. Customer Relationship Management: Concepts and Tools. Amsterdam: Elsevier/Butterworth-Heinemann, 2004.

Warning: These citations may not always be 100% accurate.