APA Citation
Buttle, F. (2004). Customer relationship management: Concepts and tools. Amsterdam: Elsevier/Butterworth-Heinemann.
Chicago Style CitationButtle, Francis. Customer Relationship Management: Concepts and Tools. Amsterdam: Elsevier/Butterworth-Heinemann, 2004.
MLA CitationButtle, Francis. Customer Relationship Management: Concepts and Tools. Amsterdam: Elsevier/Butterworth-Heinemann, 2004.
Warning: These citations may not always be 100% accurate.