Description: Modern analysis of customer surveys :

Other Authors:	Salini, Silvia, Kenett, Ron S.
Published:	West Sussex, UK: Wiley, 2012.
Series:	Statistics in practice
Subjects:	Consumer satisfaction -- > Evaluation Surveys -- > Data processing Surveys -- > Statistical methods Sampling (Statistics) -- > Evaluation

Physical Description:	xxiv, 500 p.: ill.; 25 cm.
ISBN:	9780470971284 (hbk.)