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| LEADER |
00935cam a2200241 7i4500 |
| 001 |
0000043616 |
| 005 |
20170329090000.0 |
| 020 |
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|a 9780470920107 (hbk.)
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| 020 |
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|a 9781118016329
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| 020 |
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|a 9781118016312
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| 020 |
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|a 9781118016305
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| 090 |
0 |
0 |
|a HF5415.5
|b .P36 2011
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| 100 |
1 |
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|a Paine, Katie Delahaye
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| 245 |
1 |
0 |
|a Measure what matters :
|b online tools for understanding customers, social media, engagement, and key relationships
|c Katie Delahaye Paine ; William T. Paarlberg, editor.
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| 260 |
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|a Hoboken, N.J.:
|b John Wiley & Sons,
|c 2011.
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| 300 |
|
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|a xx, 252 p.:
|b ill.;
|c 24 cm.
|
| 650 |
0 |
0 |
|a Measurement
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| 650 |
0 |
0 |
|a Social media --
|x Research
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| 650 |
0 |
0 |
|a Customer services --
|x Research
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| 700 |
1 |
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|a Paarlberg, William T.
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| 997 |
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|a Education & Social Sciences, Faculty
|b Social Sciences, Department
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| 998 |
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|a Industrial Psychology, Degree
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| 999 |
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|a 0000054668
|b BOK
|c OPEN SHELF
|e 1st Floor, Bestari Jaya
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