Similar Items

• Customer service : skills for success
  by: Lucas, Robert W
  Published: (2012)
• Customer service : skills & concepts for success
  by: Lucas, Robert W
  Published: (2002)
• Customer service : building successful skills for the twenty-first century
  by: Lucas, Robert W
  Published: (2005)
• Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
  by: Bacal, Robert
  Published: (2005)
• Successful service operations management
  by: Metters, Richard
  Published: (2003)