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| LEADER |
00703cam a2200193 7i4500 |
| 001 |
0000041889 |
| 005 |
20170218090000.0 |
| 020 |
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|a 0071315926 (pbk.)
|
| 020 |
|
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|a 9780071315920 (pbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .L87 2012
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| 100 |
1 |
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|a Lucas, Robert W
|
| 245 |
0 |
0 |
|a Customer service :
|b skills for success
|c Robert W. Lucas.
|
| 260 |
|
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|a New York:
|b McGraw-Hill,
|c 2012.
|
| 300 |
|
|
|a xix, 394 p.:
|b col. ill.;
|c 25 cm.
|
| 504 |
|
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Customer services
|
| 997 |
|
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|a Communication, Visual Art & Computing, Faculty
|b Communication, Department
|
| 998 |
|
|
|a Communication (Corporate Communication), Degree
|
| 999 |
|
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|a 0000053804
|b BOK
|c OPEN SHELF
|e SHAH ALAM
|
