Customer service : skills for success
| Main Author: | Lucas, Robert W |
|---|---|
| Published: |
New York:
McGraw-Hill,
2012.
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| Subjects: |
| Physical Description: |
xix, 394 p.: col. ill.; 25 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0071315926 (pbk.) 9780071315920 (pbk.) |