APA Citation

Lucas, R. W. (2012). Customer service: Skills for success. New York: McGraw-Hill.

Chicago Style Citation

Lucas, Robert W. Customer Service: Skills for Success. New York: McGraw-Hill, 2012.

MLA Citation

Lucas, Robert W. Customer Service: Skills for Success. New York: McGraw-Hill, 2012.

Warning: These citations may not always be 100% accurate.