APA Citation
Gordon, J. (2003). The Pfeiffer book of successful conflict management tools: The most enduring, effective, and valuable training activities for managing workplace conflict. San Francisco, CA: Jossey-Bass/Pfeiffer.
Chicago Style CitationGordon, Jack. The Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict. San Francisco, CA: Jossey-Bass/Pfeiffer, 2003.
MLA CitationGordon, Jack. The Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict. San Francisco, CA: Jossey-Bass/Pfeiffer, 2003.
Warning: These citations may not always be 100% accurate.