Service management : operations, strategy, and information technology
by: Fitzsimmons, James A
Published: (2000)
Service management : operations, strategy, information technology
| Main Author: | Fitzsimmons, James A |
|---|---|
| Published: |
New York, N.Y.:
McGraw-Hill/Irwin,
2008.
|
| Edition: | 6th ed. |
| Subjects: |