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| LEADER |
01173cam a2200241 7i4500 |
| 001 |
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| 005 |
20120220090000.0 |
| 020 |
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|a 9780071263467 (pbk. ; international ed.)
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| 020 |
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|a 0071263462 (pbk. ; international ed.)
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| 090 |
0 |
0 |
|a HD9980.5
|b .F58 2008
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| 100 |
1 |
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|a Fitzsimmons, James A
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| 245 |
1 |
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|a Service management :
|b operations, strategy, information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons.
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| 250 |
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|a 6th ed.
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| 260 |
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|a New York, N.Y.:
|b McGraw-Hill/Irwin,
|c 2008.
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| 300 |
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|a xvii, 537 p.:
|b col. ill.;
|c 28 cm..
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| 501 |
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|a With CD-ROM : Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons
|
| 650 |
0 |
0 |
|a Service industries --
|x Management
|
| 999 |
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|a 0000050020
|b BOK
|c OPEN SHELF
|e 1st Floor, Bestari Jaya
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| 999 |
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|a 0000050714
|b BOK
|c OPEN SHELF
|e 1st Floor, Bestari Jaya
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| 999 |
|
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|a 0000050715
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a CDR0002103
|b CD-ROM
|c OPEN SHELF
|e Circulation Counter, Bestari Jaya
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| 999 |
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|a CDR0002169
|b CD-ROM
|c OPEN SHELF
|e Circulation Counter, Bestari Jaya
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| 999 |
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|a CDR0002170
|b CD-ROM
|c OPEN SHELF
|e Circulation Counter, Shah Alam
|
