Service management : operations, strategy, information technology
| Main Author: | Fitzsimmons, James A |
|---|---|
| Published: |
New York, N.Y.:
McGraw-Hill/Irwin,
2008.
|
| Edition: | 6th ed. |
| Subjects: |
| Physical Description: |
xvii, 537 p.: col. ill.; 28 cm.. |
|---|---|
| ISBN: |
9780071263467 (pbk. ; international ed.) 0071263462 (pbk. ; international ed.) |