APA Citation

Fitzsimmons, J. A. (2008). Service management: Operations, strategy, information technology (6th ed.). New York, N.Y.: McGraw-Hill/Irwin.

Chicago Style Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, Information Technology. 6th ed. New York, N.Y.: McGraw-Hill/Irwin, 2008.

MLA Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, Information Technology. 6th ed. New York, N.Y.: McGraw-Hill/Irwin, 2008.

Warning: These citations may not always be 100% accurate.