APA Citation

Bailey, K., & Leland, K. (2008). Customer service in an instant: 60 ways to win customers and keep them coming back. Franklin Lakes, NJ: Career Press.

Chicago Style Citation

Bailey, Keith, and Karen Leland. Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back. Franklin Lakes, NJ: Career Press, 2008.

MLA Citation

Bailey, Keith, and Karen Leland. Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back. Franklin Lakes, NJ: Career Press, 2008.

Warning: These citations may not always be 100% accurate.