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00847cam a2200217 7i4500 |
| 001 |
0000040867 |
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20111214090000.0 |
| 020 |
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|a 0470189088 (hbk.)
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| 020 |
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|a 9780470189085
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| 090 |
0 |
0 |
|a HF5415.335
|b .P72 2008
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| 100 |
1 |
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|a Price, Bill
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| 245 |
1 |
4 |
|a The best service is no service :
|b how to liberate your customers from customer service, keep them happy, and control costs
|c Bill Price, David Jaffe.
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| 260 |
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|a San Francisco:
|b Jossey-Bass,
|c 2008.
|
| 300 |
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|a xvii, 312 p.:
|b ill.;
|c 24 cm.
|
| 650 |
0 |
0 |
|a Service industries --
|x Management
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| 650 |
0 |
0 |
|a Service industries --
|x Customer services
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| 650 |
0 |
0 |
|a Customer services --
|x Management
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 700 |
1 |
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|a Jaffe, David
|
| 999 |
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|a 0000001219
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a 0000050874
|b BOK
|c OPEN SHELF
|e 1st Floor, Bestari Jaya
|
