The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
| Main Author: | Price, Bill |
|---|---|
| Other Authors: | Jaffe, David |
| Published: |
San Francisco:
Jossey-Bass,
2008.
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| Subjects: |
| Physical Description: |
xvii, 312 p.: ill.; 24 cm. |
|---|---|
| ISBN: |
0470189088 (hbk.) 9780470189085 |