The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs

Main Author: Price, Bill
Other Authors: Jaffe, David
Published: San Francisco: Jossey-Bass, 2008.
Subjects:

1st Floor, Shah Alam

Call Number: HF5415 335 P72 2008
Accession No Item Category SMD Status Notes
0000001219 OPEN SHELF BOK AVAILABLE

1st Floor, Bestari Jaya

Call Number: HF5415 335 P72 2008
Accession No Item Category SMD Status Notes
0000050874 OPEN SHELF BOK AVAILABLE