Managing the guest experience in hospitality
by: Ford, Robert C
Published: (2000)
Chocolates on the pillow aren't enough : reinventing the customer experience
| Main Author: | Tisch, Jonathan M |
|---|---|
| Other Authors: | Weber, Karl |
| Published: |
Hoboken, N.J.:
John Wiley & Sons, Inc.,
2007.
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| Subjects: |