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00675cam a2200193 7i4500 |
| 001 |
0000040816 |
| 005 |
20111220090000.0 |
| 020 |
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|a 0470043555
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| 020 |
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|a 9780470043554 (hbk.)
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| 090 |
0 |
0 |
|a TX911.3.C8
|b T57 2007
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| 100 |
1 |
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|a Tisch, Jonathan M
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| 245 |
1 |
0 |
|a Chocolates on the pillow aren't enough :
|b reinventing the customer experience
|c Jonathan M. Tisch ; with Karl Weber.
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| 260 |
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|a Hoboken, N.J.:
|b John Wiley & Sons, Inc.,
|c 2007.
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| 300 |
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|a xii, 256 p.;
|c 24 cm.
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Hospitality industry --
|x Customer services
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| 650 |
0 |
0 |
|a Hotels
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| 700 |
1 |
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|a Weber, Karl
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| 999 |
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|a 0000050078
|b BOK
|c OPEN SHELF
|e 2nd Floor, Bestari Jaya
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