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| LEADER |
00636cam a2200181 7i4500 |
| 001 |
0000040796 |
| 005 |
20120104090000.0 |
| 020 |
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|a 0814472591 (pbk.)
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| 020 |
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|a 9780814472590
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| 090 |
0 |
0 |
|a HF5415.5
|b .D63 2005
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| 100 |
1 |
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|a Doane, Darryl S
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| 245 |
1 |
4 |
|a The customer service activity book :
|b 50 activities for inspiring exceptional service
|c Darryl S. Doane, Rose D. Sloat.
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| 260 |
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|a New York:
|b AMACOM,
|c 2005.
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| 300 |
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|a xvii, 302 p.:
|b ill.;
|c 28 cm.
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| 650 |
0 |
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|a Service industries workers --
|x Training of
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| 650 |
0 |
0 |
|a Customer services
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| 700 |
1 |
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|a Sloat, Rose D
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| 999 |
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|a 0000050041
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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