APA Citation

Doane, D. S., & Sloat, R. D. (2005). The customer service activity book: 50 activities for inspiring exceptional service. New York: AMACOM.

Chicago Style Citation

Doane, Darryl S., and Rose D. Sloat. The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service. New York: AMACOM, 2005.

MLA Citation

Doane, Darryl S., and Rose D. Sloat. The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service. New York: AMACOM, 2005.

Warning: These citations may not always be 100% accurate.