The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability
Published: (2003)
CRM at the speed off light : social CRM strategies, tools, and techniques for engaging your customers
| Main Author: | Greenberg, Paul |
|---|---|
| Published: |
New York:
McGraw-Hill,
2010.
|
| Edition: | 4th ed. |
| Subjects: |