CRM at the speed off light : social CRM strategies, tools, and techniques for engaging your customers
| Main Author: | Greenberg, Paul |
|---|---|
| Published: |
New York:
McGraw-Hill,
2010.
|
| Edition: | 4th ed. |
| Subjects: |
| Physical Description: |
xxvi, 662 p.: ill.; 24 cm. |
|---|---|
| ISBN: |
0071590455 (hbk.) 9780071590457 (hbk.) |