APA Citation
Greenberg, P. (2010). CRM at the speed off light: Social CRM strategies, tools, and techniques for engaging your customers (4th ed.). New York: McGraw-Hill.
Chicago Style CitationGreenberg, Paul. CRM At the Speed Off Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers. 4th ed. New York: McGraw-Hill, 2010.
MLA CitationGreenberg, Paul. CRM At the Speed Off Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers. 4th ed. New York: McGraw-Hill, 2010.
Warning: These citations may not always be 100% accurate.