Customer service : skills for success
| Main Author: | Lucas, Robert W |
|---|---|
| Published: |
New York:
McGraw-Hill,
2012.
|
| Edition: | 5th ed. |
| Series: |
Connect, learn, succeed
|
| Subjects: |
| Physical Description: |
xix, 394 p.: ill.; 26 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0073397113 9780073397115 (pbk.) |