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| LEADER |
00775cam a2200193 7i4500 |
| 001 |
0000036896 |
| 005 |
20170223090000.0 |
| 020 |
|
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|a 8170005761 (hbk.)
|
| 020 |
|
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|a 9788170005766 (hbk.)
|
| 090 |
0 |
0 |
|a Z711
|b .H47 2009
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| 100 |
1 |
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|a Hernon, Peter
|
| 245 |
1 |
0 |
|a Assessing services quality :
|b satisfying the expectations of library customers
|c Peter Hernon and Ellen Altman.
|
| 260 |
|
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|a New Delhi, India:
|b Ess Ess Pub.,
|c 2009.
|
| 650 |
0 |
0 |
|a Public services (Libraries) --
|x Evaluation --
|z United States
|
| 650 |
0 |
0 |
|a Public services (Libraries) --
|x Evaluation
|
| 700 |
1 |
|
|a Altman, Ellen
|
| 997 |
|
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|a Communication, Visual Art & Computing, Faculty
|b Communication, Department
|
| 998 |
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|a Library Science, Diploma
|
| 999 |
|
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|a 0000047361
|b BOK
|c OPEN SHELF
|e 2nd Floor, Bestari Jaya
|
