Assessing services quality : satisfying the expectations of library customers
| Main Author: | Hernon, Peter |
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| Other Authors: | Altman, Ellen |
| Published: |
New Delhi, India:
Ess Ess Pub.,
2009.
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| Subjects: |
| ISBN: |
8170005761 (hbk.) 9788170005766 (hbk.) |
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